Online Classes/Training

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Elonna posted this 28 January 2021

Does Docentric offer any kind of online classes? Trying to read through the documentation, but not a lot of information on troubleshooting issues and the errors don't actually give you information regarding what the problem is.

Thank you

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jles posted this 03 February 2021

Hi,

At this point, the documentation portal has all the information we provide: https://www.docentric.com/documentation/welcome

You can also learn a lot from the examples provided by the Example Browser application that ships with the product. Note that the complete source code is available.

You can always reach directly to our support team at info[at]docentric[dot]com if you get stuck and you need help.

Anyway, could you please describe what problem exactly are you experiencing?

Thanks,

Jure

134 Posts
261 Points
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Elonna posted this 24 February 2021

Well, the current issue seems to stem from an update from 3.3.7.0 to 3.3.9.1. When users try to send a sales quote, they get "Errors occurred while executing the report (SalesQuotation.Report). The details to the message are: To Field is not specified, Selected Print Destination settings (Email) are not valid. Our Sales Confirmation works identically and works correctly. I've compared the reports and the print management settings for both and do not see any differences. I can not determine why the sales confirmation works and the sales quotation does not.

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jles posted this 03 March 2021

Dear Elona,

It seems like you are using Docentric for D365FO. This is the website/forum for our sister product called Docentric Toolkit. The website for Docentric for D365FO is: https://ax.docentric.com And for the problem you have please send us an email to support [at] docentric.com.

Best regards, Jure

134 Posts
261 Points

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